Partnerships Operations Associate

Summary

Join Jabra Hearing as a Partnership Operations Associate and contribute to the growth of our retail partnerships. You will leverage data-driven approaches to build sustainable systems, optimize partner success, and drive revenue generation. This role requires strong analytical and problem-solving skills, experience in partnership or account management, and a passion for optimizing operational efficiency. You will collaborate with internal and external stakeholders, analyze channel performance, and contribute to the development and implementation of effective workflows. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic and supportive team.

Requirements

• 3+ years of operational or analytic experience within a partnership or account management team, supporting relationships with vendors and/or clients
• 2+ years of experience working with B2B or B2B2C companies or divisions
• Creative problem-solving
• Collaborate cross-functionally to innovate and refine processes in response to industry shifts, establishing scalable and adaptable frameworks and creating tailored deliverables and solutions for retail clients
• Strong analytical skills
• Ability to synthesize quantitative information and data quickly, distill important takeaways, and tell a compelling story to different audiences through dashboards and reports
• Metrics-driven, can translate data into action to push a business forward
• Experience in project coordination and/or management
• Desire to contribute to an organized, scalable retail partnerships program

Responsibilities

• Manage the day-to-day operations of Retail partnerships
• Collaborate on strategies to optimize partner success and revenue generation including the support of meetings with partners and agencies
• Regularly monitor and communicate channel performance in business dashboards and partner portals to understand channel performance and trends
• Conduct regular customer experience evaluations and provide recommendations
• Identify qualitative trends from end customer reviews and internal data (e.g. call logs)
• Develop a rich understanding of pricing and promotion impacts
• Conduct impact analysis of promotions on unit sales, return, customer reviews, and channel revenue
• Operationalize the go-to-market retail strategy by coordinating with internal marketing and creative stakeholders, as well as external agency partners
• Work with internal teams to organize and prioritize marketing tactics and customer-facing collateral
• Regularly evaluate the OTC hearing aid retail industry
• Tie key events and their impact to channel performance
• Drive and optimize an operations strategy to develop and implement effective workflows that enable partnership success and performance
• Support new product implementation such as tracking progress of regulatory requirements, owning SKU creation requirements, and collaborating with internal partners in product development and fulfillment
• Interact directly with internal and external stakeholders to resolve escalations and issues related to product orders, product details and pricing, fulfillment and supply chain management

Preferred Qualifications

Retail experience

Benefits

• Competitive compensation $95,000 - $125,000 base plus eligibility for an annual performance bonus
• 401k plan includes matching up to 4%
• Excellent medical, vision, and dental insurance
• Basic life and disability insurance
• 12-weeks paid parental leave
• Paid time off (employees can accrue up to 20 days of vacation time, approx. 8 days of sick & safe time, and are eligible for up to 10 company holidays annually)
• Monthly wellness stipend