Angeion Group is hiring a
Contact Center Associate, United States
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Summary
This job is for a Customer Support Representative in the Philadelphia office of Angeion Group, a Class Action Settlement Administrator. The role involves handling customer communications, managing administrative tasks, and following business processes. The position requires on-site presence 5 days a week.
Requirements
- Customer service experience required
- Must be able to come into the office 5 days a week
- High School Diploma or equivalent
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Demonstrated ability to independently prioritize tasks
- Ability to organize and manage multiple priorities
- Ability to multi-task and manage time effectively
- Excellent organizational skills with an eye for details
- Ability to be flexible to adapt and act quickly when urgent matters require it
- Display the technical skills necessary to perform all job functions
- Project a positive, professional image toward clients, vendors and staff in all interactions and situations
- Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
- Must be able to work independently and within a team and possess a positive, 'can-do' attitude
Responsibilities
- Conducts day-to-day communication with class members for multiple cases as assigned
- Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
- Professionally communicates with class members via telephone and email
- Handles all day-to-day administrative responsibilities associated with each assigned case
- Handles sensitive information and data for special cases concerning secure information, as needed
- Proactively reviews and understands all documentation associated with each assigned case
- Assists with training of individuals in administrative roles, upon request of manager
- Communicates regularly and effectively with all colleagues
- Meets regularly with managers to provide feedback and facilitate communication
- Adheres to all business processes while performing tasks
- Able to take on new tasks and responsibilities as needed
- Performing other work-related duties as assigned by management
Preferred Qualifications
Strong customer support orientation (for internal/external customers) and demonstrated professional demeanor
Benefits
Medical, Dental, Vision, Spending Accounts, 401K, PTO, EAP
This job is filled or no longer available
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