Angeion Group is hiring a
Contact Center Associate, United States

Summary

This job is for a Customer Support Representative in the Philadelphia office of Angeion Group, a Class Action Settlement Administrator. The role involves handling customer communications, managing administrative tasks, and following business processes. The position requires on-site presence 5 days a week.

Requirements

• Customer service experience required
• Must be able to come into the office 5 days a week
• High School Diploma or equivalent
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Demonstrated ability to independently prioritize tasks
• Ability to organize and manage multiple priorities
• Ability to multi-task and manage time effectively
• Excellent organizational skills with an eye for details
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Display the technical skills necessary to perform all job functions
• Project a positive, professional image toward clients, vendors and staff in all interactions and situations
• Follow all company rules, policies and practices as contained in the Employee Handbook or as outlined by the company’s CEO/senior management
• Must be able to work independently and within a team and possess a positive, 'can-do' attitude

Responsibilities

• Conducts day-to-day communication with class members for multiple cases as assigned
• Provides back-up and support for day-to-day communication with class members for cases assigned to others, as needed
• Professionally communicates with class members via telephone and email
• Handles all day-to-day administrative responsibilities associated with each assigned case
• Handles sensitive information and data for special cases concerning secure information, as needed
• Proactively reviews and understands all documentation associated with each assigned case
• Assists with training of individuals in administrative roles, upon request of manager
• Communicates regularly and effectively with all colleagues
• Meets regularly with managers to provide feedback and facilitate communication
• Adheres to all business processes while performing tasks
• Able to take on new tasks and responsibilities as needed
• Performing other work-related duties as assigned by management

Preferred Qualifications

Strong customer support orientation (for internal/external customers) and demonstrated professional demeanor

Benefits

Medical, Dental, Vision, Spending Accounts, 401K, PTO, EAP