Remote Contact Center Technology Manager

Summary

Join ISN Corporation as an experienced Technology Manager to oversee IT aspects at a large government contact center, managing technology infrastructure, projects, security, and strategy.

Requirements

• Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
• Adaptability to changing circumstances, as well as a proactive approach to overcoming potential blockers and mitigating risks
• Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements
• Certified CRM consultant with multiple CRM contact center implementations and strong knowledge of CRM functionality and configuration capabilities
• Ability to provide systems integration expertise, develop code and document associated regression, use case, and unit testing scenarios, develop detailed deployment steps and packages, and support technical deployments and trainings
• Ability to define and monitor compliance with applicable HUD/FHA security, quality, and development requirements

Responsibilities

• Manage all IT aspects at a large, high-volume government omni channel contact center
• Oversee the technology infrastructure
• Manage IT projects
• Ensure system security
• Lead the technology strategy for the contract

Benefits

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire