Content Designer

Summary

Join Airalo, the world’s first eSIM store, as a Content Designer in our Partner Experience division. You will be part of the Product Design Guild, improving user experience across B2B products. Your responsibilities include crafting clear content, defining product content strategy, collaborating with various teams, and ensuring consistent brand voice globally. You will leverage quantitative and qualitative research to inform your decisions and manage translations. This remote-first position offers health insurance, a work-from-anywhere stipend, and other benefits. The ideal candidate possesses strong writing and communication skills, relevant experience, and a portfolio showcasing their work.

Requirements

• Degree or equivalent practical experience
• 3+ years or similar of dedicated experience writing or editing content for web and mobile applications
• Prior experience working in a tech/startup environment
• Excellent written and verbal communication skills in English (English is Airalo’s working language, American English is our source language for content)
• Ability to effectively manage multiple work streams and deadlines
• A portfolio of work and collection case studies that show a range of content you’ve created — such as interaction flows, emails, product tours, educational materials, and style guides (A link to your online portfolio, or a PDF, is required. Applications without it are unlikely to be considered)

Responsibilities

• Deliver clear, concise product copy for Airalo’s B2B products
• Work closely with designers, product managers, and engineers to implement user-centric content decisions
• Drive B2B product content strategy in collaboration with key stakeholders in Design, Research, Product, Engineering, Brand, Growth, and Support
• Support in defining our product copy style guide, tone of voice, and glossary
• Manage translations in collaboration with localization managers
• Iterate on content and copy based on both qualitative and quantitative user feedback
• Create efficient content workflow from brief to delivery
• Demonstrate the impact of considered, consistent content to greater the Airalo team
• Ability to work proactively, autonomously, and remotely
• Quickly become a subject matter expert across Airalo’s product suite

Preferred Qualifications

• Experience working on at least two substantial product cycles, from inception to delivery
• Prior work experience in telecommunications
• Prior work experience working on B2B/SaaS products
• Experience working with teams across multiple time zones
• Experience working with Figma

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination