Senior Content Designer

Summary

Join Upwork's Hybrid Workforce Solutions Team as a Senior Content Designer and create clear, consistent, and compelling content for our platform. You will design UX content for a SaaS product, considering user flows and interactions. Responsibilities include writing user-friendly product copy, identifying information architecture issues, managing a content backlog, and collaborating with cross-functional teams. This role requires experience in UX writing, IA, and content strategy, along with strong communication and collaboration skills. The ideal candidate will possess strategic thinking abilities and a data-driven approach to content design. Upwork is committed to fostering a diverse and inclusive workforce.

Requirements

• Experience with driving UX writing, IA, and content strategy decisions. Preferably you’ve worked on SaaS products or applications
• Expert grasp of written language, with an eye for detail and fluency in style and grammar
• A knack for turning complex inputs into simple, intuitive outputs
• Demonstrate strategic thinking, and an ability to shift between small details and the big picture. You have examples of visual, systems-level thinking, such as your own concept diagrams, journey maps, sketches, flows, matrices, or whatever shape an idea takes
• Ability to apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion
• Understanding of business goals and metrics, and how to create UX content that meets both customer and business needs
• Ability to work well with cross-functional teams. You're a collaborative leader who can build relationships, promote content design, enable others, and preferably lead workshops
• Strong communication skills and the ability to explain and defend your work
• Handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve

Responsibilities

• Write clear, user-friendly product copy that simplifies complex ideas and flows
• Identify information architecture issues and recommend IA improvements
• Manage a content backlog, prioritize tasks, and meet deadlines
• Contribute to standards that govern for consistency and provide enablement to cross-functional partners
• Collaborate proactively with designers, product managers, engineers, and other cross-functional partners
• Support teams to launch new ideas and make sure new features fit into existing product flows, including but not limited to AI-powered features and capabilities
• Advocate for content design in product development
• Apply UX research and data to your content decisions
• Present your work for feedback and revise it based on input