Content Designer

Summary

Join Gusto as a seasoned Content Designer to drive the vision and support our Benefits and HR products. Partner with product teams on high-priority features, creating customer-facing UI copy, content hierarchies, user flows, and information architecture. Collaborate with various teams, including PMs, Designers, and Engineers, to learn, iterate, and chart the vision and roadmap for Benefits and HR products. Create delightful, easy-to-understand experiences for small business owners. Advance Content Design at the company level by contributing to the design system, running workshops, and influencing the discipline-wide engagement model. Gusto offers competitive compensation and benefits.

Requirements

• Demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions
• Ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping. Ideally you can demonstrate how you iterated on the content quality of these features over time
• Be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working
• Have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research. You should be able to demonstrate how you’ve had structural and strategic impact on your past projects

Responsibilities

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact
• Ship customer-facing UI content, content hierarchies, user flows, and information architectures. You’ll do this independently in some cases, but mostly by pairing with cross-functional partners across product design, product management, and engineering
• Collaborate with design leaders to set UX direction at the feature and product level
• Work with growth teams to make sure Gusto’s voice and key messages are cohesive across marketing and in-app touchpoints
• Support cross-functional teams in refining their own UI content and learning basic content design skills

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Cash compensation range for this role is $147,000/yr to $183,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in San Francisco, Seattle & New York
• Employees who are based in Denver, San Francisco, and New York City will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)