Content Excellence Manager

Summary

Join Instacart as a Content Excellence Manager and enhance the accuracy and quality of our Reporting Catalog. Partner with cross-functional teams to oversee and improve the Ads Reporting Catalog, ensuring all information is accurate and up-to-date. Collaborate with various teams to gather and maintain comprehensive product data, analyze catalog content to identify errors and inconsistencies, and implement updates. Develop and manage operational processes, troubleshoot issues, perform quality assurance checks, and conduct in-depth research on CPG products. Manage data across multiple sources and advocate for excellence in CPG content management. This role requires a Bachelor’s degree, proven experience in catalog management, at least 4 years of experience in the Grocery sector, strong analytical skills, proficiency with data management tools, and excellent communication skills.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field
• Proven experience in catalog management or a similar role
• At least 4 years of experience in the Grocery sector, eCommerce platforms, or CPG industry
• Strong analytical mindset, attention to detail, and ability to work independently
• Proficiency with data management systems and analysis tools such as SQL and Tableau
• Excellent written and verbal communication skills
• Familiarity with industry trends and deep knowledge of key grocery brands and CPG reporting

Responsibilities

• Partner with cross-functional teams to oversee and enhance the Ads Reporting Catalog, ensuring all category, brand, and attribute information is accurate and up-to-date
• Collaborate with Sales, Insights, Data Operations, Engineering, and Catalog teams to gather and maintain comprehensive product data
• Analyze Catalog content to improve processes, identify errors, and ensure consistency
• Implement catalog updates to align with product launches or updates
• Develop and manage operational processes and team capabilities
• Troubleshoot and resolve issues related to content and operations workflows
• Perform quality assurance checks to maintain content integrity and support a best-in-class customer experience
• Conduct in-depth research on CPG products using internal resources, partner feedback, and industry knowledge
• Manage data across multiple sources (Excel, Google Sheets, CSV/text files), including ETL processes, data extraction, and summary analysis
• Advocate for and establish excellence in CPG content management through industry best practices

Preferred Qualifications

• Experience working with CPG point-of-sale reporting tools such as Nielsen, SPINS, Circana, or Numerator
• Proficiency in managing data and creating operational workflows across multiple sources (Google Sheets, Excel, etc.)
• Demonstrated ability to prioritize tasks and manage deadlines in a fast-paced environment
• Experience with data transformation, ETL workflows, and troubleshooting data integrity issues
• Strong problem-solving skills and a passion for improving accuracy and quality in catalog content

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• The base pay range for a successful candidate is dependent on their permanent work location
• This role is eligible for a new hire equity grant as well as annual refresh grants