Content Manager

Summary

Join Crisis Text Line, a mission-driven organization transforming mental health support, as a Content Manager. You will develop and execute the content strategy, creating engaging content for various platforms. This role requires strong storytelling skills, SEO knowledge, and data analytics expertise. You will collaborate with various teams to align content with organizational goals and monitor performance to optimize strategies. Crisis Text Line offers a competitive salary, robust benefits package, and a commitment to employee well-being and professional development. The ideal candidate possesses 3-5 years of experience in content management and copywriting, exceptional storytelling abilities, and a deep understanding of email marketing best practices. The position is remote, with a requirement for reliable high-speed internet.

Requirements

• 3-5 years of professional content management and copywriting experience
• Exceptional storytelling ability, with experience crafting narratives that elicit emotional responses that convert to action
• Ability to write for different platforms (emails, social media, website, print) and adjust tone and style for different audiences (donors, staff, foundations, volunteers)
• A deep understanding of email marketing best practices, and the ability to analyze data to optimize campaigns
• Ability to manage multiple projects and deadlines, working efficiently in a fast-paced, mission-driven environment
• Familiarity with applying analytics and performance data to refine and improve copy for better results
• Strong editing and proofreading skills to ensure high-quality, error-free content
• Excellent communication and interpersonal skills for working with cross-functional teams
• Strong organizational and project management skills with attention to detail
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc

Responsibilities

• Support creation and implementation of a comprehensive content strategy aligned with organizational goals
• Craft persuasive narratives that drive growth across business targets (e.g., donors, volunteers, texters)
• Demonstrate and expertise of various mediums to inspire action, connect with diverse audiences and elevate our brand
• Write engaging content for marketing campaigns, blogs, articles, videos, social media posts, newsletters, and multimedia assets
• Collaborate with the marketing team and other departments such as philanthropy, public policy and research to align content on campaign strategy and organizational objectives
• Integrate optimized content for search engines and user engagement
• Monitor content performance, gathering analysis and adjusting strategies based on data insights
• Ensure all content aligns with the organization’s voice, tone, brand and values

Preferred Qualifications

Prior experience in script writing is a plus

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)