Content Moderation Specialist

Summary

Join Patreon, a leading platform for creators, as a Content Moderation Specialist! Based remotely in Omaha, this role involves investigating user-reported violations of our content policies, taking corrective actions, responding to user inquiries, and contributing to the development of best practices. You'll hone your judgment and communication skills while ensuring a safe and positive user experience. This position requires a Bachelor's degree or equivalent experience, strong communication and analytical skills, and the ability to balance empathy with skepticism. Prior content moderation experience is preferred. Occasional international travel is required. Patreon offers a competitive benefits package including unlimited paid time off, healthcare, and more.

Requirements

• Bachelor’s degree (or equivalent work experience)
• Able to balance empathy with skepticism while investigating potential violations
• Passion for and interest in Patreon and our mission
• Strong communication and analytical skills
• Ability to identify policy gray areas and make recommendations

Responsibilities

• Investigate users reported for violations of our Sexual Content and Violence and Gore Policies
• When violations are found, reach out to the users and take kind, firm, and appropriate corrective action
• Investigate and respond to inquiries from users in areas of responsibility owned by the Content & Policy team
• Help research and implement best practices as we build our Sexual Content and Violence and Gore teams

Preferred Qualifications

Prior experience working in Content Moderation

Benefits

• Unlimited paid time off
• Healthcare
• Equity plans
• Company holidays and recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• 401k plan with matching