Content Enrichment Manager

Summary

Join 1021 Creative as the Manager, Content Enrichment and oversee the MENA team in delivering editorial and research services for pop culture video content. Guide the team in curating, analyzing, and building stories with online video content. Collaborate on problem-solving and foster communication across multiple time zones and cultures in a remote environment. Serve as the main point of contact for MENA-specific client requests. Create and maintain guidelines for MENA projects and ensure compliance. Support team growth and success, addressing challenges and facilitating individual growth. This bilingual position requires fluency in English and Arabic.

Requirements

• Minimum 3 years of people management experience, preferably in a remote environment
• Excellent written and verbal communication skills in English and Arabic
• Bachelor’s degree or experience in relevant job or industry
• Deep familiarity with the cultural and political climates in the MENA region

Responsibilities

• Manage the MENA team of direct report Content Enrichment Specialists
• Apply project management skills to monitor workflows, processes, and timelines for new and existing projects, and assign tasks to team members
• Clearly define and communicate deliverables and timelines to team, and track all internal and client facing research and reports
• Participate in client contract renewal discussions
• Manage schedules for all of the MENA team members including coverage for holidays, vacation, sick time, etc. as well as hourly allotments per week
• Train the MENA team on 1021 Reviewing & Editorial Guidelines, how to use client software tools, and other content review tools and documents
• Create processes for maintaining, updating and receiving client approval on guidelines for video content review
• Review MENA client work to ensure team understands editorial goals, and support team by making improvements in those processes as needed
• Self-assign a minimum of one content review shift per month
• Participate in developing feedback for larger MENA team on specific country trends
• Conduct weekly team meetings, weekly one-on-one meetings with individual team members, and weekly touch bases with the client
• Work with team to ensure compliance with 1021 Creative policies, including confidentiality and employee conduct
• Facilitate individual employee growth through annual performance reviews, advocating for raises and bonuses where appropriate, and maintaining documentation in partnership with HR
• Partner with recruitment and HR as a hiring manager to assess hiring needs, screen and interview candidates, make key hiring decisions and recommendations, and onboard new team members

Preferred Qualifications

• Experience working remotely and within multicultural teams
• Experience with content moderation, content review, curation, or similar roles
• Knowledge of content review guidelines and best practices
• Experience with copywriting and proofreading, preferably with a focus on entertainment content
• Experience working with data and statistical analysis
• Comfortable working with Google Suite, with spreadsheets and other data management tools
• Flexibility to adapt to changes in guidelines, workflows, and tools
• Strong understanding of digital streaming products, particularly video and its ecosystem
• The ability to review information with an analytical and objective mindset in a fast paced environment
• A keen interest in/knowledge of pop culture, social media trends and creators, and trending video content
• Strong familiarity with memes, hit songs and content trends in pop culture including music, dance, gaming, beauty, fashion, film, TV, pets, comedy, and/or sports
• Familiar with popular social media platform

Benefits

• Work from home
• 32 days annual leave
• BUPA Premium Health Insurance
• Pension Provided by Aviva
• Business Travel Insurance covered by AIG
• Headspace employee wellness program