Content Moderator

Summary

Join Bazaarvoice as a part-time Content Moderator and work remotely from one of seven specified US states. You will review and code user-generated content, ensuring compliance with client guidelines. This role requires a bachelor's degree, 3+ years of experience in a fast-paced office environment, and proficiency in various applications. A four-week paid training program is provided, followed by a semi-flexible 20-29 hour per week schedule with weekend hours required. The hourly pay ranges from $12 to $16, with potential for performance-based increases. Bazaarvoice offers a diverse and inclusive work environment.

Requirements

• Earned a bachelor’s degree or equivalent international credential
• MUST live in and have authorization to work in the United States
• MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH
• 3+ years of experience working in a fast-paced office environment
• Able to swiftly read, comprehend and assess content, and make on the spot decisions
• Highly comfortable with learning and utilizing new web-based applications and tools
• Excel at actively engaging with team members in a remote environment
• Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics
• Consistently committed to working a semi-flexible schedule of 20-29 hours per week. 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday
• Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required

Responsibilities

• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content
• Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics
• Attend 1-on-1 coaching calls as scheduled and as needed
• Willingness to check-in on days not scheduled to work
• Willing and able to work between 20 and 29 hours per week, based on content volume
• Utilize (Word, Excel, Outlook, Google Drive, Google Applications), online communications tools (Teams) and forums to be self-sufficient in managing performance expectations
• Willingness to provide quality assurance checks of other teammates and machine-moderated content

Preferred Qualifications

TX (preferred and priority state)

Benefits

• $12 - $16 an hour
• This is a part-time, hourly position
• The starting pay is $12/hour while in training
• This is also the starting base hourly pay once the Content Moderator converts to a pay per performance model
• Once on the pay per performance model, the base pay ranges between $12 - $16/hour with the opportunity to earn more based on performance
• A new Content Moderator participates in an initial four-week paid training program
• Work from home position