Content Moderator

Summary

Join Miaplaza's Community Engagement team as a Content Moderator and help revolutionize homeschool education by ensuring a safe and supportive online community for students. You will review student posts, identify nuanced or hidden messages, and provide prompt, kid-friendly feedback. This role requires strong communication, problem-solving, and attention to detail skills. The position is 100% remote within the U.S., offering a flexible schedule with a pay range of $17.10 to $24.10 per hour. Miaplaza offers various benefits, including health insurance, retirement plan, paid time off, and unique perks like free site memberships and discounted tuition.

Requirements

• At least one year of work experience in any industry
• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

Responsibilities

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

Preferred Qualifications

• Naturally builds rapport and offers thoughtful guidance
• Dedicated to student safety
• Resilient and positive in challenging situations
• Excellent written and verbal communication skills
• Balances efficiency with kid-friendly coaching
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• Experience in a content moderation environment (bonus points, but not required!)

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives