Content Operations Manager

Summary

Join World of Good Brands as their Content Operations Manager and play a key role in ensuring smooth content creation processes across various brands. You will collaborate with internal and external teams, managing workflows, training, and quality control. This position requires strong operational, organizational, and analytical skills, along with experience in content operations and digital media. The ideal candidate will be detail-oriented, a strong communicator, and comfortable managing multiple projects simultaneously. World of Good Brands offers a remote work opportunity within the U.S. and provides a comprehensive benefits package including medical, dental, retirement plans, educational reimbursement, parental leave, and an employee assistance program.

Requirements

• 3-4 years of experience working in a digital first media brand
• A minimum of 1-2 years of content operations experience
• An organizational thinker with a strong attention to detail who has an eye for reducing redundancies and repetitive processes
• A meticulous communicator who keeps multiple teams consistently informed and champions collaboration
• Proven track record of operating independently with the ability to multi-task and pivot with shift in priorities as they arise
• Not afraid to wear multiple hats – no job being too small or too large
• Skilled in using Excel and Google Sheets for data management, ideally with knowledge of formula-building functions including VLOOKUP, conditional formatting, and pivot tables

Responsibilities

• Monitor adoption of workflows, procedures, and operations amongst all brands
• Build out cross-team workflows using project management software like AirTable and ClickUp
• Assist with cross-team operations consultations and research and vet 3rd party tools to solve production inefficiencies
• Manage upkeep of brand style guides, training materials, and tool documentation for freelancer and full-time staff
• Manage outreach and contract negotiations for freelancers, as needed
• Assist the Director, Content Operations with the management of invoice processing and ROI reporting on content spends across brands and departments as needed
• Foster a culture of creativity, innovation, and continuous improvement within the content team, empowering individuals to excel in their roles and achieve collective success
• Organize initiatives to increase staff motivation and engagement
• Manage additional editorial and operational support tasks as required

Preferred Qualifications

Experience working with Google Suite, Airtable, Wordpress, and/or ClickUp

Benefits

• Open vacation policy
• Medical Plan: We offer three distinct options under our Aetna medical plan
• Dental Coverage: You have a choice of two dental coverage options
• 401k Savings + Company Pension Plan: We provide our employees with access to two retirement plans to ensure their financial security in the future
• Educational Reimbursement: You can receive up to $1,500 annually for educational expenses
• Parental Leave: We offer 12 weeks of parental leave
• Health Advocate: Our employee assistance program provides access to sessions with a Licensed Professional Counselor, offering support for various personal issues to navigate challenges effectively