Content Strategist

Summary

Join TID as a Content Strategist and be part of the team that edits, writes, and builds content for MBTA.com, serving over a million people per month. As a key member of the UX team, you'll work with stakeholders to develop content calendars, ensure accessibility standards, and participate in regular planning meetings.

Responsibilities

• Work with MBTA employees and external partners to rewrite, fact check, edit, and publish accurate and accessible content for the web
• Create and edit new content for MBTA.com with guidance from the content team
• Align with the MBTA communications team, social media team, and website team to develop the weekly content calendar for items featured on the MBTA.com homepage
• Work to meet tight deadlines in an environment where priorities shift and the pace fluctuates
• Participate in discovery meetings with stakeholders and/or other team members to set expectations and goals, gather reference materials, and brainstorm strategy
• Work with the content team to ensure that content on MBTA.com meets accessibility standards, our style guide, and website best practices through documentation and team review
• Participate in the content team’s regular planning, stand up, and review meetings
• Occasionally use Google analytics to report metrics, act as a content consultant for other departments, or work on ad hoc requests independently