Contract Manager

Summary

Join Ashby as a Contract Manager and play a key role in supporting our revenue function and customer satisfaction by managing Startup and Midmarket customer renewals and contract questions.

Requirements

• Strong background in a combination of sales, customer success, and renewal management
• Proven ability to drive contract renewals and enhance customer relationships

Responsibilities

• Manage Startup and Midmarket customer renewals and contract questions
• Navigate pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render
• Lead the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs
• Build and maintain trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
• Manage day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance

Benefits

• Competitive salary and equity
• Opportunity to work with a talented and passionate team
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval