Contract Manager

Summary

Join HubSpot as a Contract Manager and handle customer contracts for India and SEA, ensuring accurate resolution of inquiries and successful renewals. You will negotiate renewals, collaborate with internal teams for product expansion, and foster strong customer relationships. This role involves managing a high volume of account-related tasks to maximize customer investment. You'll contribute to the growth of the Contract Management Organization and gain valuable insights into various businesses. HubSpot offers a flexible and supportive work environment with opportunities for professional growth and connection with colleagues.

Requirements

• Possess at least 2+ years of sales or negotiation experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Show clear communication skills with the ability to effectively lead a conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements