Contract Manager

Summary

Join HubSpot as a Contract Manager and handle customer contracts for India and SEA. You will communicate with customers and colleagues to resolve inquiries and execute renewals, managing a high volume of account-related tasks to maximize customer investment. Responsibilities include negotiating renewals, utilizing business development skills for product expansion, collaborating with internal teams, establishing customer relationships, leading forecasting discussions, and contributing to process improvements. The ideal candidate possesses 2+ years of sales or negotiation experience, strong customer focus, problem-solving skills, clear communication, and organizational abilities. HubSpot values flexibility and connection, offering a supportive work environment.

Requirements

• Possess at least 2+ years of sales or negotiation experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Show clear communication skills with the ability to effectively lead a conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office