Associate Contract Manager, Scaled

Summary

Join HubSpot as an Associate Contract Manager and handle customer contract inquiries, communicating with customers and colleagues to ensure accurate resolutions and renewals. Manage a high volume of account-related tasks and customer inquiries to maximize customer investment. Resolve customer inquiries promptly, communicate with customers and colleagues for renewal execution, and solve complex billing issues. Collaborate with internal teams and contribute to the growth of contract management by providing feedback and piloting new processes. Help identify sales leads by driving value in every conversation. This role requires fluency in Spanish and English, strong communication and problem-solving skills, and a passion for customer experience.

Requirements

• Possess fluency in Spanish & English
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively guide a phone conversation
• Seek to understand multiple perspectives in a situation
• Have healthy negotiation and interpersonal problem-solving skills
• Have strong organizational and prioritization skills
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks
• Help surface good fit leads to sales by driving value in every conversation