Contract Manager

Summary

Join HubSpot as a Contract Manager and handle all assigned customer contracts, communicating with customers and colleagues to ensure accurate resolution of inquiries and execution of renewals. Manage a high volume of account-related tasks to maximize customer investment. Responsibilities include owning contract processes and renewals, collaborating with sales and customer success teams, establishing customer relationships, leading forecasting discussions, and contributing to organizational growth. The ideal candidate is passionate about customer experience, possesses strong problem-solving, negotiation, and communication skills, and thrives in a dynamic environment. The role offers a competitive salary and benefits package. HubSpot values flexibility and connection, offering both remote and in-office work options.

Requirements

• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have healthy negotiation and interpersonal problem-solving skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Own customer contract processes and renewals
• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks

Preferred Qualifications

• Experience with customer service and contract management
• Negotiation or sales experience
• Prior account management and/or customer retention experience
• Inbound Marketing & Sales knowledge

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave