Conversational Architect

Summary

Join a leading consulting and professional services company as a Conversational Architect, where you'll lead discovery workshops, build virtual agents, and communicate effectively with others.

Requirements

• 2-3+ years experience in Architecting, Designing, and Building virtual agent solutions (preferably Dialogflow CX)
• Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
• Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
• Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
• Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
• Experience designing for both chat and voice virtual agents a plus
• Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)
• Excellent communication, presentation, and interpersonal skills, and the ability to articulate strategies to clients
• Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
• Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes

Responsibilities

• Lead discovery workshops to capture business requirements, success criteria, and constraints
• Document virtual agent requirements
• Build virtual agents that are conversational, friendly, engaging and efficient
• Present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
• Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
• Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
• Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
• Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application