Solutions Engineer

Summary

Join our dynamic team at Unlayer as a Solutions Engineer to understand client needs, architect customized solutions, and provide technical expertise throughout the sales process.

Requirements

• 3 years of solution engineering experience or a combination of experience in solution engineering, development, IT or computer science
• Strong technical knowledge in HTML, CSS, Javascript & SDK
• Understanding of digital marketing tools - email templates, landing pages, pop ups
• Sense of urgency within the sales process in response times, communication with the prospect or client and internal communication

Responsibilities

• Respond to all inquiries via Intercom
• Address prospect's questions to understand their use case and potential proof of concept “POC”
• Schedule initial calls to help qualify technical questions with Sales
• Close tickets as appropriate when the conversation has moved to email or prospect questions have been answered
• Intercom should be checked at least 2 times per day - morning & afternoon
• Response time for Intercom inquiries ideally will be the same dame but must be 24 hours or less
• Collaborate with the sales team to understand the client's technical requirements, use case, and design innovative solutions that address their unique challenges and objectives
• Serve as a subject matter expert on our products, demonstrations, proof-of-concepts, and industry best practices to showcase Unlayer’s unique capabilities
• Collaborate with product development and engineering teams to tailor our solutions to meet clients' specific needs
• Manage the implementation of customizations and integrations as needed during onboarding
• Contribute to the development of technical documentation, training materials, and best practice guides for the solution engineering and pre-sales processes

Benefits

• Competitive market salary
• Annual increments and performance-based bonuses
• Comprehensive medical insurance for employees, spouses, and children
• Learning and development allowance
• Provident fund and EOBI
• Remote work
• Health and Fitness Allowance