Permit Operations Lead

Summary

Join PermitFlow, a leading pre-construction platform automating the permitting process for the construction industry. As a Construction Permitting Expert, you will manage the entire permit application lifecycle, ensuring compliance and accuracy while serving as the primary customer contact. You will leverage your expertise to optimize processes and expedite approvals. This role requires extensive hands-on experience in construction permitting, strong project management skills, and exceptional communication abilities. You will be a crucial contributor to the pilot process, collaborating with cross-functional teams and ensuring a seamless customer journey. We offer competitive salaries, equity packages, and comprehensive benefits.

Requirements

• 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment
• Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions
• Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail
• Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs
• Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle
• Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions

Responsibilities

• Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities
• Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities
• Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible
• Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements
• Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders
• Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency

Preferred Qualifications

Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred

Benefits

• Equity packages
• Competitive Salary ($USD)
• 100% Paid health, dental & vision coverage
• Company issued laptop
• Home office & equipment stipend
• Team building events
• Unlimited PTO