Customer Relations Coordinator

Summary

Join Cennox as a remote Customer Relations Coordinator! This role supports internal partners and external customers, ensuring high-quality work and timely completion of documentation. You will be responsible for communicating customer needs, troubleshooting issues, and maintaining excellent communication. This full-time position offers vacation, insurance, and 401k benefits. The ideal candidate will possess strong communication, organizational, and problem-solving skills, along with proficiency in Microsoft Office and other software. This is a great opportunity to join a rapidly growing company.

Requirements

• Demonstrate PC proficiency in MS Office and web-based applications
• Ability to learn specialized software programs and navigate company databases
• Excellent oral and written communication skills with ability to present data & info efficiently
• Strong organization skills and ability to establish priorities
• High level of attention to detail
• Ability to work efficiently under moderate supervision
• Ability to prioritize to meet deadlines in a busy environment
• Ability to adapt to changes
• Strong problem solving and decision-making skills
• Ability to gather and analyze statistical data and generate reports
• Demonstrate skill in operation of computers and keyboarding, including typing 45+wpm
• Proficiency in Microsoft Outlook and Excel is a must
• Familiarity with standard office equipment
• Knowledge of standard office practices
• High school diploma or equivalent
• Ability to sit and stay focused for long periods of time
• Vision correctable to 20/20
• Finger dexterity for keyboarding and computer usage

Responsibilities

• Provide information to clients as requested
• Communicate with the customer to ensure that the customer’s expectations are being met and preferably exceeded
• Email and answer phones to communicate and troubleshoot with customers and colleagues
• Learn new software and customer interfaces as needed
• Review work order statuses and identify key pieces of information related to scheduled work
• Provide information, resolves problems, and advises customers on products and/or services, ensuring customer satisfaction
• Responds to customer inquiries and provides information pertaining to modifications of existing or potential orders
• Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received
• Research information, compiles statistics, gathers and computes various data
• Resolves customer requests for adjustments in work orders or billing
• Reviews, monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports to management
• Creates and maintains manual and computerized records of equipment inventory, work orders, accounts payable, billing records, and other pertinent information
• Ensure all Parts and documents are distributed properly to the field technicians and other relevant parties as required
• Performs miscellaneous job-related duties as assigned including Admin duties related to processing customer deliverables, paperwork, scope of work descriptions, etc
• Assist in customer onboarding process, including the organization and data entry in customer database
• Review customer Master Service Agreements (MSA)/contracts, Scope of Work (SOW), Service Level Agreements (SLA) and associated documents to ensure agreements are being followed and expectations are being met
• Performs other duties as assigned

Preferred Qualifications

• 1-2 years of experience in an office environment, preferred
• BA or equivalent, preferred

Benefits

• Vacation
• Insurance
• 401k benefits