Corp Tech Associate

Summary

Join Voxy, a global leader in corporate language education, as an IT Support Specialist based in São Paulo. You will be responsible for managing IT equipment, coordinating onboarding/offboarding processes, developing support procedures, liaising with department heads, and implementing security measures. This role requires 2+ years of IT support experience, strong technical skills (PC and Mac configurations), excellent communication skills, and advanced English. Voxy offers 100% remote work, competitive pay, language classes, and the opportunity to work with a talented international team.

Requirements

• Be based in São Paulo
• Have 2+ years of experience with IT support experience
• Possess strong technical IT skills (PC and MAC configurations)
• Have excellent communication skills
• Have an advanced English Level

Responsibilities

• Provide IT equipment support (PC/Macbooks), logistics and hardware life-cycle management
• Purchase, setup, configuration, restoration and shipment of IT equipment
• Coordinate the delivery of onboarding kits and manage the offboarding process for IT equipment across multiple countries
• Develop and document IT support procedures and protocols
• Liaise with department heads to understand their IT needs and provide tailored solutions
• Ensure timely and effective communication with end-users throughout the problem resolution process
• Design, implement and manage security measures for the protection of the organizations cloud based services using strong authentication and authorization
• Work with department heads to define and then audit security policies across our PC/Mac, cloud, and mobile environments

Benefits

• 100% remote work
• Competitive pay
• Language classes w/ Voxy & Fluentify
• Opportunity to work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world