Corporate Client Manager

Summary

Join HST Pathways, a rapidly growing ASC software company backed by Bain Capital, as a Corporate Client Manager. This remote position focuses on building and maintaining strong relationships with strategic corporate clients, ensuring their satisfaction and success with HST's software solutions. You will serve as a trusted advisor, proactively addressing client needs and driving process improvements. The role involves regular communication with clients, tracking key performance indicators, and conducting quarterly business reviews. You will also collaborate with internal teams to identify areas for improvement and drive feedback-based evaluation.

Requirements

• Bachelor’s degree preferred
• Equivalent experience in a related field accepted, alternatively
• Prior experience in client account management including process improvement
• Ability to communicate and liaise at all levels of an organization, including Executive and C-level
• Proficient in CRM software including logging, tracking, and reporting upon client data
• Prior experience in workflow automation using auxiliary technology solutions that support cross-departmental process
• Ability to create, manage, and grow relationships with clients while having intuition and anticipation of customers’ needs and match with appropriate product and service
• Comfort with working under pressure in a fast-paced environment

Responsibilities

• Serves as an advocate, problem solver, and trusted advisor for defined set of strategic corporate client accounts, proactively improving the clients’ health and relationship with HST
• Works professionally with a corporate entity, directly, by having a regular correspondence cadence to proactively manage and reactively resolve overall satisfaction needs
• Actively tracks the organizations Objectives and Key Results (OKRs) as they pertain to the team’s drilled down OKRs and Key Performance Indicators (KPIs) These metric areas include but are not limited to: Interoperability - custom project count and statuses
• Support – cases summaries, statuses, and trends
• Implementations - progress, status, satisfaction survey results
• Finance - billing cases, outstanding A/R
• Growth- overall revenue growth/loss of corporate account
• Product- NPS score feedback
• Conducts an annual Executive Summit as well as four Quarterly Business Reviews (QBR) with each corporate account and prior to each meeting provides an intentional agenda summary not limited to the following areas of the HST/Corporate Account’s business relationship: Marketing, Sales Growth, Support, Interoperability, Implementation, Finance, and Product Roadmaps
• Additionally, these valuable meetings will include a catered agenda for the most relevant areas of collaboration between HST and the corporate account, leveraging business insights, process improvements, and industry awareness in benefit of the corporate account’s growth
• Continually collaborates cross-functionally with other areas of the HST organization: Support, Training, Product, and Sales to identify areas of internal process improvement and drive feedback-based evaluation

Preferred Qualifications

• Working knowledge of surgery center and healthcare industry preferred
• General familiarity with cloud-based applications and technologies is a plus

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!