Corporate Systems Engineer

Summary

Join MarketAxess's Corporate Systems IT Infrastructure support team as a Citrix platform administrator and Desktop Engineer. You will manage Citrix VDI, Microsoft Intune, and Windows/Mac OS platforms. Responsibilities include designing, deploying, and managing Citrix environments, configuring Intune for device and application management, optimizing VDI performance, and providing tier-3 end-user support. You will also develop automation scripts and maintain technical documentation. The ideal candidate possesses extensive experience in Citrix VDI, Microsoft Intune, and desktop OS management, along with strong problem-solving and communication skills. MarketAxess offers a hybrid work environment and a comprehensive benefits package.

Requirements

• 5+ years of experience in managing Citrix VDI environments
• 5+ Years of Experience in Engineering Desktop OS (Windows and MAC)
• 3+ years of hands-on experience with Microsoft Intune for device and application management
• Proven experience with Citrix ADC (NetScaler), StoreFront, and Citrix Cloud, MAC OS and VDI solutions
• Expertise in configuring and managing Citrix Virtual Apps and Desktops
• Proficiency in Microsoft Intune, Azure AD, and Endpoint Manager
• Strong knowledge of Windows Server, Active Directory, Group Policy, and virtualization technologies (e.g., VMware, Hyper-V)
• Scripting experience with PowerShell or similar tools
• Familiarity with network protocols, firewalls, and load balancing
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work in a fast-paced and dynamic environment

Responsibilities

• Design, deploy, and manage Citrix Virtual Apps and Desktops (XenDesktop/XenApp) environments
• Perform regular maintenance, patching, and upgrades to ensure optimal performance
• Troubleshoot and resolve VDI-related issues, ensuring minimal downtime
• Develop and document best practices for Citrix deployments
• Configure, manage, and optimize Microsoft Intune for device and application management
• Deploy and manage device compliance policies, application provisioning, and endpoint security settings
• Ensure integration between Intune and other enterprise tools for streamlined operations
• Collaborate with cross-functional teams to design scalable and resilient VDI architectures
• Optimize VDI performance, leveraging GPU acceleration, storage solutions, and network configurations
• Implement security protocols and ensure compliance with organizational standards
• Provide tier-3 support for Citrix VDI and Intune-related incidents
• Train IT staff and end-users on utilizing Citrix and Intune solutions effectively
• Monitor and report on usage, performance, and user feedback
• Develop scripts to automate repetitive tasks and improve system efficiencies using PowerShell or similar tools
• Implement self-service functionalities for end-users within the VDI environment
• Maintain OS Management of Both Windows Desktop OS and MAC OS for Laptop, VDI and desktop deployment
• Leverage Intune to Lock down the laptops to offer both optimal user experience and secure the device
• Perform regular maintenance, patching, and upgrades to ensure optimal performance
• Maintain detailed technical documentation, including system configurations, processes, and troubleshooting guides
• Provide regular performance and usage reports to stakeholders

Benefits

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home
• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17,500
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers
• Core benefits: Highly competitive medical, dental, and vision programs