Country Manager

Summary

Join dLocal as a Country Manager in Uganda and lead operations, driving business growth by executing company strategy, building partnerships, ensuring compliance, and fostering a high-performing team. You will collaborate with senior leadership, create operational strategies, optimize payment methods, and cultivate strategic relationships with key stakeholders. Negotiate and execute partnerships, collaborate with internal teams, analyze performance metrics, and ensure compliance with local regulations. Maintain a strong network, participate in industry events, and leverage local knowledge to drive success. This role requires a strategic thinker with strong operational expertise and exceptional relationship management skills.

Requirements

• Adaptability to thrive in fast-paced, ambiguous environments
• Self-starting attitude with a willingness to collaborate across global teams and time zones
• Proven expertise in a Ugandan payments or financial systems
• Strong negotiation skills for optimizing contracts and agreements
• Extensive network within the Ugandan market's payment ecosystem
• Ability to take calculated risks based on strategic insights
• Leadership capabilities to drive projects and foster cross-functional teamwork
• Strategic vision with a focus on operations and business development
• Deep understanding of Ugandan market dynamics and regulatory landscape
• Track record of cultivating strategic partnerships and driving operational excellence
• Excellent communication and relationship management skills
• Analytical mindset to translate data into actionable strategies
• Proficiency in team management and motivation
• Comprehensive knowledge of regulatory and compliance requirements
• Positive attitude and inquisitive nature

Responsibilities

• Collaborate with the senior leadership team to develop and implement the country strategy, aligning it with the overall organizational goals
• Create and execute the operational strategy for Uganda, including the establishment of infrastructure required to support business growth
• Continuously improve operational capabilities, optimize pay-in/ pay-out methods, and enhance processes to drive efficiency and enhance conversion rates
• Identify and cultivate strategic relationships with partners, acquirers, payment processors, banks, and other stakeholders to unlock growth opportunities
• Lead negotiations and execute commercial partnerships and agreements, ensuring mutually beneficial terms and compliance with legal and regulatory requirements
• Collaborate with internal teams, including expansion, product, technology, legal, compliance and commercial teams, to align on operational, product, and technology roadmaps. Facilitate seamless integration of partnerships and optimize processes for maximum synergies
• Analyze performance metrics, market trends, and customer insights to optimize business operations and conversion rates
• Utilize data-driven strategies to enhance performance, identify areas for improvement, and drive operational excellence
• Work closely with the legal and compliance team to ensure adherence to local laws, legislation, and regulations
• Stay informed about regulatory changes, maintain compliance, and engage with regulators when necessary
• Maintain a strong personal network, actively participate in professional organizations, attend conferences, and industry events to enhance the company's brand visibility
• Engage with local legal experts, accountants, tax professionals, and regulators to ensure smooth operations and compliance with local regulations. Stay updated on local market dynamics, regulatory changes, and leverage local knowledge to drive business success and operational excellence

Preferred Qualifications

Technical proficiency

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!