cPanel System Administrator

Summary

Join HostPapa, a rapidly growing web hosting company, as a cPanel System Administrator. You will manage cPanel/WHM-based migrations, improve task efficiency, and provide exceptional customer support. Responsibilities include troubleshooting technical issues, installing and configuring content management systems, reviewing email logs, and handling website performance problems. This remote position requires advanced cPanel/WHM knowledge, excellent Linux command-line skills, and experience in the web hosting industry. HostPapa offers a competitive salary, career advancement opportunities, flexible work arrangements, and a supportive work environment.

Requirements

• Must have experience working in the web hosting industry
• Advanced knowledge of cPanel/WHM, how it works, and how to fix errors with it
• Excellent SSH and Linux command-line skills
• Ability to interpret email and weblogs
• Knowledge of DNS
• Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
• Driven to be the best, and you have examples to prove it

Responsibilities

• Solve customer's technical issues and communicate with them via a ticketing system (email)
• Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc
• Review email logs, determine why an error is happening, and solve it
• Troubleshoot why a website is slow or not loading
• Handle migrations from external providers to our servers
• Ensure the migrations are completed successfully with no errors or issues
• Work with cPanel/WHM scripts to tweak settings or fix accounts
• Provide customers with a “WOW!” experience

Benefits

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance