PandaDoc is hiring a
CPQ Solutions Engineer

Summary

Join our team as a Solutions Engineer at PandaDoc, where you will bridge the gap between sales and technology, supporting revenue teams with technical expertise and customer-centric feedback.

Requirements

• Computer Science or related Bachelor's Degree
• 2+ years SaaS experience in SaaS solutions, concepts, and business models
• Strong presentation skills and customer-facing acumen
• Experience building and leading bespoke technical demos
• Advanced familiarity with system integration methods such as web services, SDKs, & REST APIs
• Experience using spreadsheet formulas and ability to interpret previous formulas
• Experience with Salesforce, Dynamics, Hubspot, and other CRM solutions
• Experience working with business functional areas including Sales, Customer Success, Customer Support, or Development

Responsibilities

• Participate in Sales delivering technical reviews and technical demo’s to prospects via calls and video meetings; high level of collaboration with PandaDoc customers and internal teams
• Understand and map out client’s use cases for leveraging a CPQ solution: Review client-provided spreadsheets containing relevant formulas
• Write detailed documentation of client’s use cases and how to deliver against objectives
• Create flow chart to diagram step-by-step processes
• Understand and map out complex customer issues in related to their business process and deliver trusted, long-term, high ROI solutions
• Build relationships with Product & Program Management, Engineering, and other parts of the Sales organization to increase technical/ business expertise and provide customer-centric feedback
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, product roadmap discussions & business process diagrams
• Provide Tier III technical support; triage/troubleshoot escalations with New Business prospect

Benefits

• Employees may be able to purchase company stock (or receive annual bonuses)
• Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans
• Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year