Creative Director

Summary

Join Chronos Agency as a Creative Director to lead our Copy and Graphics Teams, ensuring high-quality, on-brand, and performance-driven creative output, especially for email and SMS marketing. This role requires strong leadership, creative judgment, and hands-on Klaviyo experience, bridging creative and strategy while guiding the team and communicating effectively with clients and stakeholders. The position demands timezone flexibility due to clients in North America and Australia. Success will be measured by client satisfaction and performance results, particularly email and SMS marketing revenue. A portfolio of past work and references are required. The position offers a full-time remote work setting with various benefits.

Requirements

• 8+ years of overall experience, with at least 5+ years in DTC eCommerce Email, SMS, and CRM Marketing (experience with the North American market is a strong plus)
• Relevant competency and experience in branding, graphic design and copywriting
• Familiar with the internet marketing industry
• Fluent with HTML and CSS Coding
• Confident and comfortable with communicating with clients across different geographies and timezones
• Willing to take part in a paid assessment (to be confirmed)
• Portfolio of past work and references to be made available

Responsibilities

• Ensure Creative Quality - Oversee the quality of all copy and design output to meet client expectations
• Lead and Grow the Creative Team - Manage, guide, and develop both the Copywriting and Graphics teams through clear direction, mentorship, and hiring support
• Deliver High-Performing Campaign - Drive the creation of on-brand, high-converting Email and SMS content
• Bridge Strategy and Creative - Align copy and design efforts with client goals and strategy teams
• Support Account Performance - Work with Account Managers to achieve client revenue and engagement targets
• Handle Client Escalations - Address creative-related client concerns professionally and efficiently
• Optimize for Mobile - Ensure all creative assets are mobile and dark mode friendly
• Use Klaviyo & HTML/CSS - Leverage Klaviyo features and apply basic HTML/CSS for email builds

Benefits

• Full-time Remote Work Setting
• Paid Time Off (30 days annually)
• Observance of Public Holidays
• Internet Allowance
• Health and Wellness Allowance
• Maternity and Paternity Benefit
• Loyalty Rewards
• Performance-based Incentives and Bonuses
• Outcome-focused Environment