Creative Project Specialist

Summary

Join KnowBe4's creative marketing team as a Creative Project Specialist, managing workflow, resources, and timelines for design projects. You will allocate design resources, manage project requests, and ensure seamless communication between stakeholders. This role requires a blend of graphic design knowledge, marketing acumen, and exceptional organizational skills. Responsibilities include project routing and resource allocation, project management, communication and documentation, vendor management, workflow optimization, technical and administrative support, and quality assurance. The position offers a competitive salary and a range of benefits. The ideal candidate will have a BA/BS or equivalent experience, at least 3 years of experience, and proficiency in various software and tools.

Requirements

• BA/BS or equivalent working experience
• Minimum of 3 years’ experience
• Experience with Gmail and Google Workspace (Slides, Docs, Sheets)
• Experience with MS Office (PowerPoint, Word, and Excel)
• Experience with web browsers
• Proficiently use Google Workspace tools for document management, scheduling, and collaboration
• Understanding of project management software. Ability to learn or have existing knowledge of Monday.com or other similar software
• Understanding of Adobe Creative Suite
• Experience with graphic design principles
• Strong verbal and written communications
• Excellent time management and organization skills

Responsibilities

• Project Routing & Resource Allocation
• Receive, evaluate, and prioritize incoming design requests based on business impact, deadlines, and resource availability
• Allocate projects to appropriate designers based on skill sets, workload, and project timelines
• Identify project requirements and ensure all necessary information is collected before assigning to creative team
• Professionally negotiate and communicate realistic timelines with stakeholders when needed
• Monitor project status and workflow to prevent bottlenecks and ensure on-time delivery
• Project Management
• Coordinate and manage individual projects on behalf of the Creative Director
• Schedule and facilitate project kick-off calls and status meetings when required
• Create and maintain detailed project timelines, milestones, and deliverables
• Follow up with designers and stakeholders to ensure deadlines are met
• Liaise with Marketing team leads to align creative projects with campaign needs and objectives
• Identify potential risks to project completion and proactively develop solutions
• Communication & Documentation
• Serve as the primary point of contact between the creative team and internal clients
• Maintain clear communication channels regarding project status, timeline adjustments, and deliverable expectations
• Develop and update process documentation to improve workflow efficiency
• Prepare regular status reports on team productivity, project completion rates, and resource utilization
• Document project requirements and creative briefs to ensure clarity and alignment
• Vendor Management
• Coordinate with external freelancers and vendors as needed
• Efficiently collect and organize files and creative briefs for outside resources
• Maintain vendor relationships and ensure adherence to brand standards and quality expectations
• Track and manage vendor deadlines and deliverables
• Workflow Optimization
• Identify opportunities to streamline creative processes and improve efficiency
• Implement and maintain digital asset management systems
• Develop templates and standardized procedures to expedite routine requests
• Contribute to continuous improvement of trafficking systems and project management methodologies
• Technical & Administrative Support
• Proficiently use Google Workspace tools for document management, scheduling, and collaboration
• Understanding of project management software. Ability to learn or have existing knowledge of Monday.com
• Maintain organized digital filing systems for creative assets and project documentation
• Coordinate calendar management for the creative team when needed for project meetings
• Support the Creative Director with administrative tasks related to team management and project execution
• Quality Assurance
• Work in conjunction with the Creative Director to ensure all creative deliverables meet brand standards and project requirements
• Track project changes and maintain version control for design assets on an as-needed basis
• Facilitate feedback collection and implement to improve final deliverables

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code