Credit And Collection Specialist

Summary

Join Henry Schein One as a remote Collections Specialist responsible for maintaining accurate credit information, reconciling accounts, and resolving billing issues. You will manage the collections call queue, contact customers for payments, and ensure accounts are in good standing. This role requires strong communication, negotiation, and organizational skills, along with experience in customer service and basic accounting practices. The ideal candidate will possess excellent problem-solving abilities and a high level of attention to detail. Henry Schein One offers a competitive compensation package, including excellent benefits and opportunities for professional growth within the healthcare technology industry.

Requirements

• Typically 1 or more years of related experience
• High School education, vocational training and/or on-the-job training
• Practiced customer service skills & ability to work with a multitude of business aptitudes
• Experience with MS Office applications
• Good negotiating skills
• Basic understanding of accounting practices
• Excellent verbal and written communication skills
• Good listening, communication, and interpersonal skills
• Capacity to work effectively under pressure and manage conflict
• Excellent organizational skills, with an ability to prioritize important projects, maintain accuracy and execute quickly
• High-level of detail orientation
• Excellent decision-making, analysis and problem-solving skills

Responsibilities

• Manage collections/payment call queue: including taking payments, external collection calls
• Monitor customer accounts/ investigate data behind debits and credits
• Discovery of data in GP (accounting system)
• Contact customers to request and collect payment of past due invoices; including shift of accounts to external collection agencies
• Take actions to encourage timely debt payments
• Ensure payment is made upon agreed terms
• Ensure account is in good standing prior to new product purchase
• Resolve billing and customer credit issues
• Requesting movement of invoices, credits, or payments as necessary
• Manage ACH and CC Chargebacks
• Negotiate payments with customers
• Maintain up to date customer account interaction information, including credit data, status of pending payments, and account restrictions
• Account Reconciliation
• Ensure accuracy of CRM software to accounting system communication
• Enter new credit cases/ finance escalation (amendment) cases as necessary
• Collect payment on account
• Collection and application of CC, EFT, and check payments
• Accurately apply payment to account
• Miscellaneous fixing any unforeseen cash application errors per system error

Preferred Qualifications

Associate’s or beyond degree

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Competitive compensation
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Excellent benefits package