Credit Controller

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as a Credit Controller and play a crucial role in the Finance team. You will be responsible for timely debt collection, maintaining healthy cash flow, and managing customer relationships. This role requires strong communication, A/R experience, and critical thinking skills. You will actively correspond with customers, reconcile accounts, and prepare reports. Employment Hero offers a remote-first work environment and numerous benefits, including a generous home office budget, health insurance, paid time off, and professional development opportunities.

Requirements

• Financial acumen and understanding of Accounts Receivable processes
• 2+ years of A/R and collections experience
• A customer-centric and service-oriented mind-set
• Excellent verbal and written English, to enable strong communication with customers and internal stakeholders
• Ability to negotiate payment terms and arrangements with customers while maintaining positive relationships
• Critical thinking skills to identify and resolve issues related to overdue payments and discrepancies
• Managing duties through wise planning and prioritisation
• Providing excellent customer service, addressing customer inquiries and concerns professionally
• Ability to work autonomously with minimal supervision
• Intermediate excel skills

Responsibilities

• Actively correspond with customers by phone and email to verify payment status, payment information, maintain good account standing, and when necessary, resolve outstanding account issues while maintaining a positive customer relationship
• Deliver high quality customer service and resolve all inquiries in a timely manner via Zendesk tickets and phone calls
• Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for and properly posted
• Assist the Credit Controller Lead with the preparation of Account Receivable reporting and collection status for presentation to internal stakeholders
• Assist the Credit Controller Lead with preparing quarterly proposed Account Receivable write-offs in line with industry standards
• Resolve late payments and if applicable work with debt collectors and prepare payment plan if required
• Ownership of manual follow up emails for our EWA revenue stream

Preferred Qualifications

• Familiarity with Zuora, Upflow and Zendesk
• Critical and creative thinker - you are able to come up with new best practice processes and solutions to day-to-day challenges

Benefits

• A generous budget for your home office
• Cutting-edge tools and technology
• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year)
• 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package
• Reward and recognition programs - because great work should be recognised and rewarded
• Generous leave allowance: 24 days per annum
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content)
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025