Crisis and Continuity Advisor

Summary

Join Twilio as a Crisis and Continuity Advisor, supporting the development and implementation of crisis management functions. You will collaborate with cross-functional teams to ensure operational resilience and minimize disruptions to critical business processes. This role involves leading the design and implementation of business continuity plans, disaster recovery procedures, and crisis management protocols. You will also develop and deliver crisis management simulations and drills to evaluate the effectiveness of operational crisis management plans and procedures. This position requires strong knowledge of operational risk frameworks, regulatory requirements, and industry standards, as well as proven experience in leading in a crisis.

Requirements

• 5+ years in the private sector, or 3+ years in the public sector with 2+ years in the private sector, proven experience in crisis management and business continuity
• Strong knowledge of operational risk frameworks, regulatory requirements, and industry standards
• Demonstrated experience in leading in a crisis
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels

Responsibilities

• Support the development and and implementation of a crisis management framework to support operational resilience framework to identify, assess, and manage risks that could potentially disrupt business operations
• Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience
• Lead the design and support the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols
• Establish metrics to measure and monitor the effectiveness of operational resilience initiatives
• Develop and deliver crisis management tabletops, notification testing, simulations, and drills to evaluate the effectiveness of operational crisis management plans and procedures
• Collaborate with internal and external stakeholders to ensure a coordinated and effective response to disruptive events
• Prepare and present reports on operational crisis management initiatives, progress, and share results with stakeholders

Preferred Qualifications

• Bachelor's degree in business administration, risk management, or a related field
• Certified Business Continuity Professional (CBCP)
• Proficiency with Fusion Risk Management

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program