CRM Associate

Summary

Join Reliance Health's dynamic team as a proactive and detail-oriented CRM Associate! You will play a key role in managing customer relationships, optimizing our CRM system, and streamlining sales processes. This position requires collaboration with cross-functional teams, strong analytical skills, and experience with CRM systems. You will analyze sales processes, develop improvement strategies, and provide training to sales teams. Reliance Health offers a competitive salary and benefits package, including a remote-first environment, premium health insurance, and unlimited leave. This is an excellent opportunity to make a meaningful impact in the healthcare industry while enjoying a supportive and collaborative work culture.

Requirements

• Bachelor's degree in business administration, sales, marketing, or related field
• At least 2 years of experience in B2B sales operations or a related role
• Proven track record of successfully revamping sales processes and driving sales productivity improvements
• Extensive experience with CRM systems, particularly Zoho, Salesforce, HubSpot, Dynamics, etc
• Strong analytical skills with the ability to analyse data, identify trends, and make data-driven recommendations
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
• Detail-oriented with a focus on accuracy and quality

Responsibilities

• Analyse the current sales process and identify areas for improvement and optimization
• Develop and implement strategies to streamline the sales process and enhance sales productivity
• Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment and integration of sales processes with overall business objectives
• Manage and optimize the CRM system to support sales operations and drive data-driven decision-making
• Lead the selection, implementation, and integration of sales technology solutions to enhance sales effectiveness
• Provide training and support to sales teams on sales processes, tools, and systems
• Continuously monitor and evaluate the effectiveness of sales processes and technology solutions, adjusting as needed to drive continuous improvement
• Stay abreast of industry trends and best practices in sales operations and technology to inform strategic decision-making

Preferred Qualifications

Experience with prospecting and sales productivity platforms like - LinkedIn Sales Navigator, Lusha, Apollo, Outreach, SalesLoft, HighSpot, Chilli-piper, Tableau etc

Benefits

• Remote-First Environment
• Competitive Salary and Benefits
• Premium Health Insurance
• Unlimited Leave
• Meaningful Impact
• Collaborative Work Culture
• Growth Opportunities
• Learning & Development Allowance