CRM Lead

Summary

Join our team as the CRM lead and set and monitor marketing strategies to foster profitable long-term relationships with clients, own the entire CRM function for Mano, and work with an expert growth marketing team to boost company market presence and increase customer engagement.

Responsibilities

• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific life cycle marketing strategies to retain customers
• Plan, manage, and measure multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like click through rate and conversion rates
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition