Remote CRM Specialist, User Experience

Summary

Join our team as a CRM Specialist (User Experience Specialist) to create and optimize user experience through in-app messages, push notifications, tooltips, tours, and surveys.

Requirements

• Strong design, communication, and collaboration skills
• Experience in tooltips, tours, and survey implementation
• Experience in UX/UI design
• Experience in user research
• Experience in data analysis
• Knowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systems
• CRM oriented
• Understanding of the gaming industry
• Fluency in English

Responsibilities

• Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience
• Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys
• Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed
• Collaborate with the customer support team to answer user questions and feedback