Remote CRM Specialist, User Experience

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Pacifica Continental

📍Remote - Worldwide

Job highlights

Summary

Join our team as a CRM Specialist (User Experience Specialist) to create and optimize user experience through in-app messages, push notifications, tooltips, tours, and surveys.

Requirements

  • Strong design, communication, and collaboration skills
  • Experience in tooltips, tours, and survey implementation
  • Experience in UX/UI design
  • Experience in user research
  • Experience in data analysis
  • Knowledge of Chameleon, Customer.io, OneSignal or others CRM Sportbooks systems
  • CRM oriented
  • Understanding of the gaming industry
  • Fluency in English

Responsibilities

  • Develop and implement a strategy for using tooltips, tours, and surveys to improve the user experience
  • Work with designers, developers, and other stakeholders to create and implement effective tooltips, tours, and surveys
  • Measure the effectiveness of tooltips, tours, and surveys and make improvements as needed
  • Collaborate with the customer support team to answer user questions and feedback

Remote

Design

Mid-level

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