CSM Manager

Summary

Join our team as a CSM Manager to lead our customer success managers, set targets, coach team members, and refine renewal strategies. You'll collaborate with sales and product departments to ensure alignment on best practices for onboarding and supporting customers.

Requirements

• 5+ years of B2B Enterprise SaaS CS experience
• 3+ years of relevant CS management
• Be both highly effective at customer success and people managing
• Strong written and oral communication skills
• Experience in a high-functioning CS & sales organization that is rapidly scaling

Responsibilities

• Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base
• Work closely with sales leadership to create CS strategy
• Overseeing the CSM team’s execution
• Create and implement new processes to improve conversion and efficiency
• Grow the careers and capabilities of individual contributors
• Provide continuous feedback and coaching to your team
• Hold a high bar while recruiting CSMs to the team
• Drive customer success initiatives across the entire sales organization

Benefits

• Full-time, competitively paid position with benefits
• Remote work stipend to cover the cost of home office equipment and anything else that makes your remote work location comfortable, productive, or successful