Customer Account Manager

Summary

Join Acquia, a global leader in digital experience platforms, as a Customer Account Manager! You will be responsible for cultivating and maintaining strong relationships with existing customers, ensuring high levels of customer satisfaction and driving account retention. This role involves proactive account management, issue resolution, and identifying new opportunities within the existing customer base. You will collaborate closely with sales, technical support, and finance teams. Success in this position requires a high attention to detail, strong communication skills, and the ability to manage multiple priorities effectively. This is a fantastic opportunity to work with cutting-edge open-source technology and be a key player in our Account Management program.

Requirements

• 1+ year experience interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive account retention with minimal oversight from management
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities when speaking to a customer
• Incredibly detail oriented, ability to manage multiple/conflicting priorities
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, and PowerPoint
• Experience with Salesforce.com and other CRM tools

Responsibilities

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close new opportunities within existing customer base
• Create and execute on a territory plan to drive customer retention and upsell opportunities
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once