Customer Enhancement Account Manager

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a Customer Enhancement representative! This fully remote position, open to candidates in EST/CST time zones, focuses on retaining and expanding our diverse customer base. You will deliver comprehensive product presentations, identify growth opportunities, and proactively address customer needs. Success requires a hunter mentality, strong presentation and communication skills, and a proven track record in B2B SaaS sales. We offer a team-focused culture, comprehensive training, and excellent benefits.

Requirements

• 2+ years’ experience in sales and account management in a B2B SaaS environment
• Hunter mentality
• Strong Presentation skills
• Excellent verbal and written communications skills
• Strong negotiation skills and ability to handle rejection
• Ability to be assertive and persuasive without being aggressive
• Strong problem-solving skills and the ability to think on your feet
• Strong organizational and multi-tasking abilities
• Persistence, resilience, and a results-driven mindset
• Active listening skills
• Ability to learn, reason and adapt quickly
• Quota carrying inside sales/business development experience
• Ability to work independently and as part of a collaborative team
• Proficient in Microsoft Office Suite, Zoom, Oro (or similar CRM)

Responsibilities

• Onboard new customers and ensure a smooth transition to using the product or service
• Deliver comprehensive presentations on all products offered by the organization
• Work closely with key contacts within the customer’s organization to identify growth opportunities and expand the scope of services provided to customers, emphasizing a scaled program approach
• Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and efficient manner
• Proactively engage with customers to anticipate and address issues and concerns that may arise
• Monitor customer usage and engagement metrics to identify opportunities for improvement, upselling, or cross-selling
• Forecast and track key account metrics to management
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Benefits
• Paid Holidays
• Paid Time Off
• 401K after 6 Months of service
• Career Growth and Development opportunities
• Chance to make a significant impact on the growth and success of our company