Customer Account Manager

Summary

Join HackerRank as a Customer Account Manager and play a pivotal role in shaping our vision of prioritizing skills over pedigree in developer hiring. This full-time, remote US-based position focuses on driving customer success and building lasting partnerships. You will be responsible for optimizing customer utilization of HackerRank, collaborating with colleagues, and managing all aspects of renewals, expansions, and revenue generation. Success in this role requires strong account management skills, experience with SaaS platforms, and a deep understanding of the HR/Talent and technical decision-making processes. You will be instrumental in shaping HackerRank's vision and contributing to the company's growth. We offer a comprehensive benefits package, including a competitive salary, performance incentives, equity, and flexible work arrangements.

Requirements

• 8+ years of Account Management and/or SaaS platform sales experience
• Experience working with Fortune 500 Companies
• Grit – You have the perseverance and resilience to navigate challenges, stay persistent in solving customer problems, and push forward to deliver meaningful outcomes
• Curious – You constantly seek to understand your customers’ goals, challenges, and industry trends, asking insightful questions that uncover opportunities
• Relationship-Oriented – You build deep, meaningful connections with customers, acting as a trusted partner who is invested in their long-term success
• Strong Communicator – You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams
• Expert – You develop a deep understanding of HackerRank’s platform, industry best practices, and customer use cases to provide high-value strategic guidance
• Organized – You manage multiple accounts, track key milestones, and maintain up-to-date reporting, ensuring customers receive proactive, structured engagement
• Collaborative – You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met
• Successful – You are results-driven, focused on customer outcomes, and take pride in achieving high retention, adoption, and expansion metrics

Responsibilities

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Formulate and execute Book of Business (BoB) strategies that prioritize customer adoption, engagement, and measurable value realization alongside growth objectives
• Create and implement tailored Account Strategies to drive customer outcomes, align with business goals, and ensure long-term retention
• Strategically guide customers through their journey, ensuring they derive continuous value from HackerRank and achieve their hiring and talent development goals
• Lead internal and customer teams as the captain to remove roadblocks and accelerate adoption
• Drive proactive customer engagement, ensuring the right cadences, check-ins, and QBRs happen to reinforce long-term partnership & success
• Build and strengthen relationships with executive sponsors, champions, and key stakeholders to embed HackerRank as a critical part of their hiring and workforce strategy
• Monitor customer health, adoption trends, and engagement levels, ensuring the pipeline for expansion aligns with customer needs and strategic priorities
• Ensure seamless renewals and expansions by reinforcing success early and often, helping customers see the long-term value of HackerRank before renewal discussions begin
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion
• Maintain accurate forecasts and pipeline visibility, focusing not just on deal execution but also on customer health and expansion readiness

Preferred Qualifications

Experience selling HR Tech is a plus

Benefits

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Cleo, etc)
• Flexible paid time off, paid leave for new parents, and flexible work hours
• Employee stock options, flexible work hours, and time off
• Medical, dental, vision, life insurance, travel insurance
• Monthly work from home stipend
• Learning and development reimbursements
• Flexible remote first work culture
• 401(K)
• Flexible time off
• Generous parental leave
• Quarterly performance incentives
• Equity (stock options)