Senior Account Manager, Customer Experience

Summary

Join Datassential as a Senior Account Manager and become a strategic partner to our valued clients in the food and beverage industry. You will understand their business needs, champion their interests, and showcase the potential of our data insights and tools. This role involves cultivating strong client relationships, enhancing customer satisfaction, driving revenue growth, and establishing Datassential as an industry thought leader. You will develop customized solutions aligned with client goals and foster long-lasting partnerships encompassing account management and business development. Datassential offers a fast-paced, high-energy culture with opportunities for growth and development. We are a brand leader in the Food & Beverage SaaS industry.

Requirements

• Have 5+ years of experience being a trusted client advisor through consistent support, become an extension of their team
• Ability to manage a growing book of business inclusive of renewals, upselling, contract negotiations and strategic annual plans
• Experience leading productive client monthly meetings, showcasing ROI of Datassential solutions
• Collaborate internally to streamline workflows related to contracting, invoicing and receiving payments
• Experience solution selling research or data insights
• P&L management experience or equivalent

Responsibilities

• Serve as a strategic partner to valued clients in the food and beverage industry
• Understand clients' distinctive business requirements and champion their interests within Datassential
• Facilitate clients' understanding of the complete potential of Datassential's data insights and tools
• Cultivate robust client relationships
• Establish Datassential as an industry thought leader
• Devise customized solutions that blend seamlessly with clients’ business goals
• Foster strong client relationships, enhance customer satisfaction, and drive revenue growth
• Cultivate long-lasting partnerships encompassing both account management and business development across a diverse client portfolio

Preferred Qualifications

• Understanding of the food and beverage landscape, trends, and challenges
• Proficient public speaker

Benefits

• Competitive salary and uncapped commission model
• Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan
• 401K with dollar-for-dollar company match up to 5%
• Unlimited PTO, recharge days, and Christmas through New Year break
• Remote Stipend (non-Chicago residents)
• Wellness Reimbursement or HQ Gym access