Customer Advocate

Summary

Join Boldr, a global B-Corp dedicated to delivering world-class client experiences, as a Customer Advocate. You will interact with customers, address inquiries, resolve complaints, and collaborate with internal and external teams to provide excellent customer service. This role requires strong communication and problem-solving skills, along with experience in customer service. Boldr values authenticity, curiosity, and dynamism. The company offers various benefits, including health insurance, paid time off, work-from-home options, training and development, and a mental health program.

Requirements

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Preferred Qualifications

Preferably with healthcare background

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage