Customer Care Agent

Summary

Join FAIRTIQ, a leading provider of Check-In/Check-Out ticketing systems, as a Working Student: Customer Care Agent! This remote, part-time (30-40%) position offers valuable experience in a customer-focused role. Work independently from anywhere, handling customer inquiries, modifying journeys and invoices, and escalating issues. Flexible hours (around 2 hours/day) are available. The ideal candidate is a quick learner, team player, and possesses strong communication skills in German, Italian, and English. FAIRTIQ offers a dynamic work environment, attractive hourly pay, and potential for future full-time employment.

Requirements

• Good command of German, Italian and English
• Minimum 2 years of studies ahead of you
• Quick learner, team-player and able to work independently (good self-organisation)
• Willing and available to work next to studies

Responsibilities

• Efficiently handle customer inquiries
• Modify journeys and invoices as needed
• Escalate any issues to the appropriate departments to ensure optimal customer satisfaction and system integrity
• Work independently from your home or any location, using tools provided by us
• Participate in regular team video calls and occasional workshops to stay aligned with team goals and updates

Preferred Qualifications

• Other languages, such as French or Czech, are a plus
• Interest in public transport and familiarity with the FAIRTIQ app are advantageous

Benefits

• Opportunity to work for one of the fastest growing Swiss startups
• A dynamic work environment that allows you to complete your job from anywhere, whether remotely or in one of our offices in Zurich or Bern
• Flexible working hours, typically around 2 hours per day
• Part-time employment (30%-40%)
• Pay-by-the-hour: attractive remuneration
• Opportunities to secure a full-time role in the future