Customer Care Agent

Summary

Join a top global mobile and video games publisher using the latest technologies; Work with a talented international team in a friendly, creative environment; Gain experience in the fast-paced and innovative video games industry.

Requirements

• Fluent level of English, Ukrainian
• Upper-Intermediate or Advanced level of second language German is required
• Previous working experience in customer support is a plus
• Microsoft Office skills
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Responsible and patient

Responsibilities

• Provide support to the customers: identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support
• Keep a record of each case in another dedicated web tool
• Escalate cases that need a deeper investigation to the corresponding teams when needed
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones

Benefits

• Possibility to work remote in a global product company with talented people
• Competitive salary according to the qualifications
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days
• Medical insurance
• Psychologist
• Parental leave
• Own educational platform with courses, training programs, certifications
• Employee Referral Program with great bonuses
• Technical support and equipment