Customer Care Expert

Summary

Join Brighterly, a top 10 online math tutoring platform in the US, as a Customer Care Expert! You will be a key link between clients and the platform, resolving issues and creating a positive learning experience. The role involves live chats, ticket processing, proactive calls, and tutor matching. You'll work evening/night shifts (4 PM - 4 AM Kyiv time) and need advanced English, experience in support/customer service (Western markets preferred), multitasking skills, and attention to detail. Brighterly offers a supportive team environment, growth opportunities, and flexible scheduling. The company is part of SKELAR, a venture builder with various benefits including medical insurance and a corporate doctor.

Requirements

• Experience in support/customer service (Western markets) or a willingness to switch to IT (experience communicating with native speakers)
• Willingness to communicate in English, both in chats and by phone (advanced level)
• Multitasking, quick adaptation, and attention to detail

Responsibilities

• Live-chat with clients and tutors, resolving requests online during shifts
• Process tickets: review inquiries and find solutions
• Make proactive calls: contact clients to resolve problematic issues
• Matching: Select a relevant tutor on the platform based on client needs

Preferred Qualifications

Experience working with CRM, Desk systems, and Omnichannel

Benefits

• Flexible schedule adaptable to your lifestyle
• Medical insurance and corporate doctor