DocPlanner is hiring a
Customer Care Junior, United States
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Summary
This job is for a Technical Support role in a rapidly growing healthtech company that aims to revolutionize healthcare by developing future clinical management. The role requires at least one year of chat-based tech support experience, with phone experience preferred. The position offers a base salary of 2,000,000 COP, hybrid work model, commission scheme, legal and superior benefits, birthday compensation day, People Pass food bonuses, pre-paid healthcare, stock options plan, English language education benefit, and continuous education platform access.
Requirements
- Minimum one year of tech support experience via chat
- Experience in managing clients via chat
- Experience in escalations and trouble shooting
- Familiarity with Jira, G Suite, Slack, Sales Force, and Hubspot is preferred
Responsibilities
- Provide timely support to specialists and doctors
- Resolve product issues requiring specific technical knowledge
- Handle customer inquiries via phone, email, or other communication channels professionally and promptly
- Provide technical assistance and solve product-related issues for specialists and doctors
- Follow up on global reports to ensure proper communication
- Share functional requests and effective alternative solutions with the team to improve response times
- Maintain and update the knowledge base with frequent questions, common problem solutions, and best practices
- Correctly assign or remove permissions in various enabled platforms for general operation
Preferred Qualifications
Phone experience is desirable
Benefits
- Base salary of 2,000,000 COP
- Hybrid work model with offices in Bogotá
- Commission scheme
- Legal and superior benefits
- Birthday compensation day
- People Pass food bonuses
- Pre-paid healthcare
- Stock options plan
- English language education benefit
- Continuous education platform access (Vinco)
This job is filled or no longer available
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