DocPlanner is hiring a
Customer Care Junior, United States

Summary

This job is for a Technical Support role in a rapidly growing healthtech company that aims to revolutionize healthcare by developing future clinical management. The role requires at least one year of chat-based tech support experience, with phone experience preferred. The position offers a base salary of 2,000,000 COP, hybrid work model, commission scheme, legal and superior benefits, birthday compensation day, People Pass food bonuses, pre-paid healthcare, stock options plan, English language education benefit, and continuous education platform access.

Requirements

• Minimum one year of tech support experience via chat
• Experience in managing clients via chat
• Experience in escalations and trouble shooting
• Familiarity with Jira, G Suite, Slack, Sales Force, and Hubspot is preferred

Responsibilities

• Provide timely support to specialists and doctors
• Resolve product issues requiring specific technical knowledge
• Handle customer inquiries via phone, email, or other communication channels professionally and promptly
• Provide technical assistance and solve product-related issues for specialists and doctors
• Follow up on global reports to ensure proper communication
• Share functional requests and effective alternative solutions with the team to improve response times
• Maintain and update the knowledge base with frequent questions, common problem solutions, and best practices
• Correctly assign or remove permissions in various enabled platforms for general operation

Preferred Qualifications

Phone experience is desirable

Benefits

• Base salary of 2,000,000 COP
• Hybrid work model with offices in Bogotá
• Commission scheme
• Legal and superior benefits
• Birthday compensation day
• People Pass food bonuses
• Pre-paid healthcare
• Stock options plan
• English language education benefit
• Continuous education platform access (Vinco)