Customer Care Representative

Summary

Join Instant Teams as a Temporary Customer Care Representative and be the voice of the organization, delivering exceptional customer service through various communication channels. You will build trust and lasting customer relationships while ensuring service excellence. A day involves delivering outstanding customer service, cultivating trust with customers, engaging through various communication platforms, accurately processing orders, troubleshooting issues, and performing account updates. You will apply company guidelines, utilize various software and tools, follow policies and procedures, and ensure customer satisfaction. The position is fully remote and temporary, estimated to last 3 months. The pay rate is $18/hour.

Requirements

• 1-2 years experience in a customer service role
• Interest in natural and organic products, with a willingness to learn more
• Excellent verbal, written, and interpersonal skills
• Ability to calmly and effectively help customers, even in difficult situations
• Strong listening skills and a caring, responsive attitude
• Ability to remain composed and effective when handling unexpected or difficult customer concerns
• Commitment to clear and honest communication
• Comfortable using Google and Windows-based applications; able to navigate multiple screens
• Proficient in typing, internet usage, email, and phone communication
• Consistent drive to exceed customer expectations using positive and helpful language
• Contingent upon successful completion of a background check and drug screening

Responsibilities

• Deliver outstanding customer service aligned with company values and vision
• Cultivate trust and develop lasting customer relationships through meaningful and empathetic interactions
• Engage with customers via phone, email, chat, text, and other communication platforms to deliver high-quality support
• Accurately process customer orders, troubleshoot issues, and address concerns in a professional and supportive manner
• Input customer orders from phone or fax into our purchasing system with accuracy
• Perform regular account updates, including address and personal information changes
• Apply company guidelines to manage customer credits and debits using proprietary software
• Use computers, internal software programs, ordering systems, email, phone, and internet tools to support customer needs
• Follow all customer service policies and procedures
• Ensure each customer has a complete and satisfactory experience through personal accountability
• Use sound judgment and policy knowledge to resolve issues efficiently and with care
• Proactively identify customer needs and aim to exceed expectations at every interaction
• Build relationships grounded in trust through clear and interactive communication
• Support special projects and tasks as designated by management

Benefits

This position is fully remote