Customer Care Specialist

Summary

Join Quanata, a customer-centric team creating innovative insurance solutions, as a Customer Care Specialist. You will be responsible for delivering exceptional, personalized customer experiences through various channels, primarily phone, email, and chat. This role requires a focus on customer happiness, providing expert insurance advice, and utilizing policy management systems. The schedule includes working remotely most days, with one day a week in the office. The position offers a competitive salary, comprehensive benefits, and professional development opportunities. Quanata is committed to creating a positive and supportive work environment.

Requirements

• Associate’s degree or equivalent relevant experience
• One or more years of call center experience
• People-focused orientation, and a passion for continuous learning
• Must be able to pass insurance producer exam (training provided)
• Excellent verbal and written skills

Responsibilities

• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance
• Utilize our policy management system to perform transactions, such as policy changes and corrections
• Own your efforts to deliver customer happiness
• Act as the voice of the customer to relay their happiness and feedback that is not easily tracked in numbers

Preferred Qualifications

• Bilingual English and Spanish
• Previous insurance background / licensed Insurance Producer

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• Headspace app subscription
• Monthly wellness allowance
• 401(k) Plan with a company match
• One-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp