Customer Care Specialist

Summary

Join Sharebite's team as a Passport Customer Care Specialist and provide exceptional service for our innovative fintech product. You will receive comprehensive training, work closely with a dedicated team, and handle nuanced customer care matters. This role involves directly assisting customers, utilizing various communication methods, ensuring adherence to operational procedures, and identifying product improvement opportunities. You will collaborate with the team lead and other associates to maintain efficient operations and high customer satisfaction. Sharebite offers competitive pay and benefits, including equity and multiple health insurance options.

Requirements

• 1 year of experience in a customer service or operations role preferred
• Excellent communication skills - you feel comfortable with written and verbal correspondence
• Empathy - you are able to identify with customer dilemmas, and assist in a compassionate manner
• Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and develop
• Dynamic - you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
• White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience
• Self-Starter - you’re comfortable working on a leaner team, and excited to have a hand in developing product ideas

Responsibilities

• Work directly with customers to answer questions and resolve problems
• Utilize email and phone calls to provide white-glove service in a timely manner
• Ensure that Customer Success operations, procedures, and systems are adhered to
• Work with the product to identify improvement opportunities, relay customer feedback, and develop best practices
• Collaborate with the Passport Team Lead and other Customer Care Associates to ensure smoothness and efficiency in daily operations

Preferred Qualifications

Experience in Fintech or quickly advancing technical fields preferred

Benefits

• Competitive pay
• Equity
• Multiple health insurance options
• A wide range of benefits