DoctorLogic is hiring a
Customer Communications Manager

Summary

As a Customer Communications Manager at DoctorLogic, you will develop marketing strategies to enhance customer engagement and loyalty, collaborate with cross-functional teams, and enjoy remote work and comprehensive health coverage.

Requirements

• 2+ years in Customer Marketing and/or Customer Advocacy, with a strong preference for SaaS and B2B experience
• Proven ability to create compelling customer success stories and marketing campaigns
• Skilled in effectively communicating product features and benefits to customers
• Ability to see beyond day-to-day activities, contributing to marketing and sales goals
• Passion for understanding and serving customers
• Excellent collaboration and communication skills
• Self-starter, able to multitask and thrive in a fast-paced environment

Responsibilities

• Develop and implement a comprehensive customer marketing strategy
• Segment the customer base and develop tailored communication strategies
• Oversee content development, including emails, newsletters, social media posts, and customer testimonials
• Implement integrated communication approaches across various channels
• Bring customer stories to life by defining and owning the process of capturing success stories
• Work closely with the Customer Success team to develop strategies that enhance customer advocacy and loyalty
• Establish a strong partnership with the Product team to gain insights into customer usage, preferences, and challenges

Benefits

• Comprehensive health coverage: medical, dental, and vision
• Collaborate with a talented team dedicated to making a difference for healthcare professionals
• Enjoy a supportive and dynamic work environment that fosters growth and innovation
• This position is REMOTE